Many businesses are making the decision to transition their IT Support over to a Managed Service Provider (MSP). But what exactly is an MSP, and what role do they serve businesses?
A Managed Services Provider (MSP) makes sure you won’t have to deal with the day-to-day maintenance of networks, systems, software, and applications.
MSP’s help small and midsize organizations compete, keep their IT secure, and avoid downtime. They also assist organizations by providing outstanding service to their customers and help mitigate cyber security risks.
Here at Summit IT specifically, our goal as an MSP is this: to become a partner with our end client, and to have them think of us as an extension of their business. We want to stabilize and secure their IT environment and help them soar in their business.
So how do you know when it’s time to switch to an MSP, or switch providers?
Here are FIVE reasons to utilize Summit IT Solutions as your Managed Service Provider:
- Fixed Monthly Cost for a Determined List of Services:
Summit and our MSP clients come to an agreement on a defined set of services, and the cost will be the same amount each month. You know what you will be paying for each month and won’t deal with unexpected issues or bills.
- Unlimited Remote Support Monday-Friday, 8AM-5PM:
You know if there is an issue during your work week, Summit IT will be ready and able to solve it as quickly as possible. Summit IT also utilizes an online ticket system for any issues that is available 24/7.
- 24x7x365 Network Monitoring:
Summit IT will ALWAYS be monitoring the health and safety of your network, making sure to keep it running even during non-work hours. This includes automatic alerts sent to clients of any crucial IT issues, as well as updating the network with any new updates or patches that may come out.
- Managed Webroot service – Anti-virus/Malware/Spyware:
Summit IT Solutions is a Webroot Channel Edge MSP (Managed Service Provider) and is authorized to sell, deploy, and maintain Webroot based solutions. Webroot delivers next-generation endpoint security and threat intelligence services to protect businesses and individuals around the globe.
- IT Vendor and License Management and Discounted IT Hardware:
If you are a Summit MSP client, you will have access to discounted prices to all of the business class IT hardware we have in stock to help get your IT up to snuff.